Melisa Sánchez

Digital Accessibility

My role:

UX/UI Designer

Thesis

Tecnológico de Monterrey, 2024

Digital Accessibility — case study cover

2.2 billion people worldwide live with vision impairment.

Yet accessible digital banking remains a challenge for many people who rely on assistive technology.

Goal

Explore how accessible UX/UI design can improve the mobile banking experience for people with visual impairments.

Benchmarking session

Benchmarking

Conducted a benchmarking analysis of three banking apps.

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User research session

User Research

Collaborated with a person with visual impairment.

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Usability testing session

Usability Tests

Conducted usability tests with users.

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View UI Screens

Outcome

TaskBefore redesignAfter redesign
Transfer time1:39 min1:15 min
Time reduction—-24%
Outcome chart — task completionOutcome chart — before and after comparison