User Research
Objectives
- Identify barriers to accessibility in digital applications
- Explore opportunities to improve this accessibility
Paris Baltazar
Mobile Engineer | 34 years old | Blind since he was 19 | Based in Querétaro
Frustrations
- Difficulty completing transactions
- Feeling excluded due to lack of accessibility
- Concerns about data security and constantly relying on third-party help
“There is an experience bias that affects the accessibility of digital applications” — Paris